hacked account & password changer - Guild Wars Forums

jmarosi · Jan 03, 2008, 12:30 PM // 12:30

i am playing gw and today my account was hacked

they stole all of my money, all my materials and most of my req 9 weapon collection

odd thing is that they left almoust all upgrades (took just few ones) and they left almoust 120 req 9 weapons

they stole all wintergreens items toom, booze, dedicated (not un dedidcated) minipets

even odder thing is, while they were on my account they promoted one member to officer (i am guild leader) but that member wasnt online during stealing from account

at least they didnt delete my character or stole custimized items

now my biggest question is next:

what now, can i report to someone that (so theycan track down) or something

and i have one more question about password change.

i want to change password but i cant. it keeps on sending me to play NC page. i went there and created account (today) but under games i dont have GW. i cant add new key couse i dont have it. i tried to add key from campaigns i added to my account but it doesnt work. what now (i contacted support long time ago about that, and they said something i didnt understand)

so i need to change my password and username so that they wont be back

dont know how this had happened (only I knew password)

Njaiguni Blaze · Jan 03, 2008, 12:56 PM // 12:56

US: http://www.plaync.com/us/support/prod_48.html (click "Contact Support")
UK/Europe: http://uk.support.plaync.com/cgi-bin...p_new_search=1 (Click "Ask A Question")
About the need of a pw change, make it explicitly known in the e-mail that you have no "master account" (the account needed to change your password). If you get an automated e-mail, keep sending and keep repeating the same thing until someone reads it.

Quaker · Jan 03, 2008, 04:10 PM // 16:10

Now that you have a PlayNC account, you could try going through the "change password" process from within Guild Wars again. Then, when it directs you to the PlayNC page, you can enter your PlayNC name and password.

Kissable Krissy · Jan 03, 2008, 04:18 PM // 16:18

My account was hacked in April, so I can feel your pain. There is actually a number you can call, if you don't want to deal with the automated emails. They have real people that work for them. I was tired of dealing with the emails and phoned them. It was dealt with right away. I have no idea where I found the number on their website, but it is there. I think it took over an hour looking through the support information though.

Earth · Jan 03, 2008, 04:30 PM // 16:30

Please look at one of the links Njaiguni Blaze gave you. Unfortunately, we are not ArenaNet and so can't help you, except with giving links. Closed.

Jan 03, 2008, 12:30 PM // 12:30	#1
jmarosi Banned Join Date: Oct 2007	hacked account & password changer i am playing gw and today my account was hacked they stole all of my money, all my materials and most of my req 9 weapon collection odd thing is that they left almoust all upgrades (took just few ones) and they left almoust 120 req 9 weapons they stole all wintergreens items toom, booze, dedicated (not un dedidcated) minipets even odder thing is, while they were on my account they promoted one member to officer (i am guild leader) but that member wasnt online during stealing from account at least they didnt delete my character or stole custimized items now my biggest question is next: what now, can i report to someone that (so theycan track down) or something and i have one more question about password change. i want to change password but i cant. it keeps on sending me to play NC page. i went there and created account (today) but under games i dont have GW. i cant add new key couse i dont have it. i tried to add key from campaigns i added to my account but it doesnt work. what now (i contacted support long time ago about that, and they said something i didnt understand) so i need to change my password and username so that they wont be back dont know how this had happened (only I knew password)

Jan 03, 2008, 12:56 PM // 12:56	#2
Njaiguni Blaze Wilds Pathfinder Join Date: May 2006 Location: The Netherlands Guild: The Biggyverse [PLEB] Profession: Me/	US: http://www.plaync.com/us/support/prod_48.html (click "Contact Support") UK/Europe: http://uk.support.plaync.com/cgi-bin...p_new_search=1 (Click "Ask A Question") About the need of a pw change, make it explicitly known in the e-mail that you have no "master account" (the account needed to change your password). If you get an automated e-mail, keep sending and keep repeating the same thing until someone reads it. Last edited by Njaiguni Blaze; Jan 03, 2008 at 12:59 PM // 12:59..

Jan 03, 2008, 04:10 PM // 16:10	#3
Quaker Hell's Protector Join Date: Aug 2005 Location: Canada Guild: Brothers Disgruntled	Now that you have a PlayNC account, you could try going through the "change password" process from within Guild Wars again. Then, when it directs you to the PlayNC page, you can enter your PlayNC name and password.

Jan 03, 2008, 04:18 PM // 16:18	#4
Kissable Krissy Ascalonian Squire Join Date: Dec 2007 Location: Chicago, Illinois USA Guild: Its Rainning Fame Hallelujah[伞回伞] Profession: Mo/Me	My account was hacked in April, so I can feel your pain. There is actually a number you can call, if you don't want to deal with the automated emails. They have real people that work for them. I was tired of dealing with the emails and phoned them. It was dealt with right away. I have no idea where I found the number on their website, but it is there. I think it took over an hour looking through the support information though.

Jan 03, 2008, 04:30 PM // 16:30	#5
Earth Always Outnumbered Join Date: Jul 2006	Please look at one of the links Njaiguni Blaze gave you. Unfortunately, we are not ArenaNet and so can't help you, except with giving links. Closed.